Terms & Conditions

1. Who we are

SoloFlo Ltd ("we", "us", "our") provides booking, payment, and contract facilitation tools for DJs, agencies, promoters, and other creative professionals. We are registered in the United Kingdom.

Contact: hello@soloflo.co

2. What SoloFlo does (and doesn't do)

• —SoloFlo is a platform tool — not an agent, promoter, manager, or legal representative.
• —We provide tools to create booking flows, send contracts, request deposits, manage invoices, and facilitate payments.
• —Any agreement made between you and another party using SoloFlo is solely between you and them. SoloFlo is not a party to that agreement.
• —We are not responsible for ensuring a gig or event takes place, or that payments are made in full or on time by either party.
• —If a promoter does not pay a deposit, does not sign a contract, or fails to meet any agreed booking terms, this is a matter between you and the promoter. SoloFlo cannot intervene in or adjudicate booking disputes.
• —We will provide guidance in our Help Centre on steps you can take if a booking goes wrong, but we have no legal responsibility to resolve disputes between parties.
• —Contracts sent via SoloFlo are based on information you provide. You are responsible for ensuring the accuracy and legality of your booking terms.

3. Eligibility

You must:

• —Be at least 18 years old
• —Be legally able to enter into contracts in your jurisdiction
• —Provide accurate information when creating your account and booking flows

4. Accounts and booking links

• —You are responsible for maintaining the security of your account and booking link.
• —Your SoloFlo booking link is personal to you — do not share your login credentials.
• —You are responsible for all activity that occurs under your account.
• —We reserve the right to suspend accounts that misuse the platform or violate these Terms.

5. SoloFlo Managed Bookings

A SoloFlo Managed Booking is a fully managed process that handles the sending of contracts, deposit requests, and balance invoices for a confirmed booking.

SoloFlo Managed Bookings are available on all plans. A service fee is charged as a percentage of the deposit amount collected via SoloFlo Pay when a deposit is successfully received. No fee is charged until a deposit is collected.

Service fees by plan:

• —Starter: 5% of deposit amount collected
• —Resident: 4% of deposit amount collected
• —Touring: 3% of deposit amount collected

If no deposit is collected via SoloFlo Pay, no SoloFlo service fee applies. You may use an alternative payment method for deposit collection — in that case the Managed Booking workflow will still send contracts and invoices but no service fee will be charged by SoloFlo.

SoloFlo is not responsible for ensuring deposits are paid by the promoter. If a promoter fails to pay a deposit, this is a matter between you and the promoter.

6. Subscriptions and billing

• —Paid plans (Resident and Touring) are billed monthly in advance.
• —Subscriptions renew automatically on your billing date unless cancelled.
• —To cancel your subscription, go to Profile → Account (app.soloflo.co/app/account). Cancellation takes effect at the end of your current billing period — you will retain full access until then.
• —There are no refunds on subscription fees, including for unused time within a billing period.
• —If you upgrade your plan, your new plan takes effect immediately and you will be billed at the new rate from your next billing date.
• —If your payment fails, we will notify you and attempt to collect payment again. Continued failure may result in downgrade to the Starter plan.

7. SoloFlo Pay

SoloFlo Pay is an optional payment processing feature that allows you to collect deposits and payments via card.

• —Payments are processed by Stripe on our behalf. By using SoloFlo Pay you also agree to Stripe's Terms of Service (stripe.com/gb/legal).
• —A SoloFlo service fee applies to deposits collected via SoloFlo Pay, as set out in Section 5 and on our Pricing page. Stripe's own card processing fees are charged separately by Stripe and are not included in the SoloFlo service fee.
• —We are not responsible for payment disputes, chargebacks, or failed payments between you and the other party. Chargebacks are handled by Stripe in accordance with their policies. You are responsible for any chargebacks arising from bookings made through your account.
• —We do not store card details. All payment data is handled securely by Stripe.

8. Agency accounts

SoloFlo offers agency functionality that allows you to view availability and manage bookings across a roster of artists.

• —By adding artists to your roster, you confirm you have their permission to access their booking information through SoloFlo.
• —You are responsible for ensuring that any personal data of artists or third parties you add to the platform is handled in accordance with applicable data protection law.
• —Agency functionality is available as part of standard SoloFlo plans. Specific agency features and any associated pricing are set out on our Pricing page.
• —The same no-refund policy applies to agency subscriptions as to all other subscriptions (see Section 6).

9. Email tracking

Transactional emails sent through SoloFlo (including deposit requests, invoices, and contracts) may include open tracking. This allows the sender to know when an email has been viewed. Full details are in our Privacy Policy.

10. Your responsibilities

You agree to:

• —Use SoloFlo only for lawful purposes
• —Ensure that fees, deposit terms, and payment details are accurate and agreed between parties before sending
• —Comply with local tax and reporting requirements for any payments you receive
• —Not use SoloFlo to send false, fraudulent, or misleading booking information

11. Fair usage

SoloFlo pricing is designed for reasonable, good-faith use. We reserve the right to apply limits or contact you if usage is significantly outside normal patterns — for example, automated or bulk generation of SoloFlo Managed Bookings. We will always act fairly and contact you before taking any action.

12. Intellectual property

The SoloFlo name, logo, and platform design are owned by us. You may not copy, reproduce, or use them without our written consent.

Content you create using SoloFlo (such as your booking terms and contract text) remains yours.

13. Liability

To the maximum extent permitted by law:

• —We exclude all implied warranties regarding the Service.
• —We are not liable for any loss of income, bookings, data, or goodwill arising from your use of SoloFlo, including any failure of the platform to deliver emails, process payments, or send contracts.
• —We are not liable for the actions or failures of other parties to a booking — including non-payment, failure to sign a contract, or cancellation by a promoter.
• —Platform downtime, email delivery failures, or technical errors do not entitle you to a refund or compensation.
• —Our total liability to you will not exceed the total fees you paid to SoloFlo in the 3 months prior to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Termination

We may suspend or terminate your access if you breach these Terms or misuse the platform. On termination:

• —Your booking link will be deactivated
• —Active booking data will be retained for 30 days before deletion, giving you time to export records
• —Subscription billing will cease at the end of your current billing period
• —Unused SoloFlo Managed Bookings will be forfeited

You may close your account at any time by contacting support@soloflo.co.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available at soloflo.co/terms. We will notify active users of significant changes by email. Your continued use of SoloFlo after changes are posted means you accept the updated Terms.

17. Contact

For questions about these Terms:

Email: hello@soloflo.co

SoloFlo Ltd, United Kingdom