Terms & Conditions

1. Who we are

SoloFlo Ltd ("we", "us", "our") provides booking, payment, and contract facilitation tools for DJs, agencies, promoters, and other creative professionals. We are registered in the United Kingdom. Company number: 17092626.

Contact: support@soloflo.co

2. What SoloFlo does (and doesn't do)

• —SoloFlo is a platform tool — not an agent, promoter, manager, or legal representative.
• —We provide tools to create booking flows, send contracts, request deposits, manage invoices, and facilitate payments.
• —Any agreement made between you and another party using SoloFlo is solely between you and them. SoloFlo is not a party to that agreement.
• —We are not responsible for ensuring a gig or event takes place, or that payments are made in full or on time by either party.
• —If a promoter does not pay a deposit, does not sign a contract, or fails to meet any agreed booking terms, this is a matter between you and the promoter. SoloFlo cannot intervene in or adjudicate booking disputes.
• —We will provide guidance in our Help Centre on steps you can take if a booking goes wrong, but we have no legal responsibility to resolve disputes between parties.
• —Contracts sent via SoloFlo are based on information you provide. You are responsible for ensuring the accuracy and legality of your booking terms.
• —Contract signing is facilitated by a third-party e-signature provider. By using SoloFlo's contract features, you agree to that provider's terms of service.

3. Eligibility

You must:

• —Be at least 18 years old
• —Be legally able to enter into contracts in your jurisdiction
• —Provide accurate information when creating your account and booking flows

4. Accounts and booking links

• —You are responsible for maintaining the security of your account and booking link.
• —Your SoloFlo booking link is personal to you — do not share your login credentials.
• —You are responsible for all activity that occurs under your account.
• —We reserve the right to suspend accounts that misuse the platform or violate these Terms.

5. SoloFlo Managed Bookings

A SoloFlo Managed Booking is a fully managed process that handles the sending of contracts, deposit requests, and balance invoices for a confirmed booking.

On Resident and Touring plans, managed bookings are included in your subscription (up to 20 per month, fair use). On the Starter plan, a service fee applies per managed booking.

Service fees by plan:

• —Starter: £10 service fee per managed booking. SoloFlo Pay platform fee: 5% of each transaction.
• —Resident: SoloFlo Pay platform fee: 3% of each transaction. Managed bookings included in subscription.
• —Touring: SoloFlo Pay platform fee: 2% of each transaction. Managed bookings included in subscription.

SoloFlo Pay platform fees are applied to the amount processed in each transaction (deposit and invoice balance separately) and are collected as an application fee on the payment. Stripe's payment processing fees are separate: they are set and charged by Stripe, and are payable by you, as the merchant of record, directly to Stripe (see Section 7).

SoloFlo is not responsible for ensuring deposits are paid by the promoter. If a promoter fails to pay a deposit, this is a matter between you and the promoter.

6. Subscriptions and billing

• —Paid plans (Resident and Touring) are billed monthly in advance.
• —Subscriptions renew automatically on your billing date unless cancelled.
• —To cancel your subscription, go to Profile → Account (app.soloflo.co/app/account). Cancellation takes effect at the end of your current billing period — you will retain full access until then.
• —There are no refunds on subscription fees, including for unused time within a billing period.
• —If you upgrade your plan, your new plan takes effect immediately and you will be billed at the new rate from your next billing date.
• —If your payment fails, we will notify you and attempt to collect payment again. Continued failure may result in downgrade to the Starter plan.
• —Subscription fees are displayed in GBP. Where billing is in a different currency, equivalent local currency amounts apply.

7. SoloFlo Pay

SoloFlo Pay is an optional payment processing feature that allows you to collect deposits and payments via card.

• —Payments are processed by Stripe on your own Stripe connected account: you are the merchant of record for every SoloFlo Pay payment. By using SoloFlo Pay you agree to Stripe's Connected Account Agreement and Terms of Service (stripe.com/gb/legal).
• —SoloFlo charges you a platform application fee on each SoloFlo Pay transaction, at the rate for your plan set out in Section 5 and on our Pricing page. This fee is deducted from the payment before payout.
• —Stripe's payment processing fees are set and charged by Stripe, and are payable by you, as the merchant of record, directly to Stripe. They are not included in the SoloFlo platform fee. They are typically 1.5% + 20p per transaction for standard UK consumer cards, and higher for some card types (for example, EEA and international cards).
• —Because charges are processed on your Stripe account, payment disputes, chargebacks, refunds and any associated Stripe fees are debited from your Stripe account, and you are responsible for them. SoloFlo does not reimburse disputed or charged-back amounts. Disputes are administered by Stripe in accordance with its policies.
• —We do not store card details. All payment data is handled securely by Stripe.
• —Where a payment is made in a currency that your Stripe account or the SoloFlo platform cannot settle natively, a 2% cross-currency surcharge is added to the amount payable by the promoter. The surcharge is paid by the promoter, is passed through to you as part of the payment (SoloFlo does not retain it), and compensates the currency conversion costs you bear.

8. Agency accounts

SoloFlo offers agency functionality that allows you to view availability and manage bookings across a roster of artists.

• —By adding artists to your roster, you confirm you have their permission to access their booking information through SoloFlo.
• —You are responsible for ensuring that any personal data of artists or third parties you add to the platform is handled in accordance with applicable data protection law.
• —Agency functionality is available as part of standard SoloFlo plans. Specific agency features and any associated pricing are set out on our Pricing page.
• —The same no-refund policy applies to agency subscriptions as to all other subscriptions (see Section 6).

9. Email tracking

Transactional emails sent through SoloFlo (including deposit requests, invoices, and contracts) may include open tracking. This allows the sender to know when an email has been viewed. Full details are in our Privacy Policy.

10. Your responsibilities

You agree to:

• —Use SoloFlo only for lawful purposes
• —Ensure that fees, deposit terms, and payment details are accurate and agreed between parties before sending
• —Comply with local tax and reporting requirements for any payments you receive
• —Not use SoloFlo to send false, fraudulent, or misleading booking information

If you are based in the European Union or process personal data of EU-based individuals through SoloFlo, you are responsible for ensuring your use of the platform complies with applicable data protection law, including the General Data Protection Regulation (GDPR). SoloFlo processes personal data as set out in our Privacy Policy (soloflo.co/privacy), which includes information on data transfers, retention, and your rights.

11. Fair usage

SoloFlo pricing is designed for reasonable, good-faith use. We reserve the right to apply limits or contact you if usage is significantly outside normal patterns — for example, automated or bulk generation of SoloFlo Managed Bookings. Resident and Touring plans include up to 20 managed bookings per month. Usage beyond this limit may require an upgrade to agency pricing. We will always act fairly and contact you before taking any action.

12. Intellectual property

The SoloFlo name, logo, and platform design are owned by us. You may not copy, reproduce, or use them without our written consent.

Content you create using SoloFlo (such as your booking terms and contract text) remains yours.

13. Liability

To the maximum extent permitted by law:

• —We exclude all implied warranties regarding the Service.
• —We are not liable for any loss of income, bookings, data, or goodwill arising from your use of SoloFlo, including any failure of the platform to deliver emails, process payments, or send contracts.
• —We are not liable for the actions or failures of other parties to a booking — including non-payment, failure to sign a contract, or cancellation by a promoter.
• —Platform downtime, email delivery failures, or technical errors do not entitle you to a refund or compensation.
• —Our total liability to you will not exceed the total fees you paid to SoloFlo in the 3 months prior to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Termination

We may suspend or terminate your access if you breach these Terms or misuse the platform. On termination:

• —Your booking link will be deactivated
• —Active booking data will be retained for 30 days before deletion, giving you time to export records
• —Subscription billing will cease at the end of your current billing period

You may close your account at any time by contacting support@soloflo.co.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available at soloflo.co/terms. We will notify active users of significant changes by email. Your continued use of SoloFlo after changes are posted means you accept the updated Terms.

17. Contact

For questions about these Terms:

Email: support@soloflo.co

SoloFlo Ltd, United Kingdom