Terms & Conditions

Last updated: 8th August 2025

Welcome to SoloFlo. These Terms & Conditions (“Terms”) set out the rules for using our website, booking flows, and related services (together, the “Service”). By using SoloFlo, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

1. Who we are

SoloFlo (“we”, “us”, “our”) is an independent service providing booking, payment, and contract facilitation tools for DJs, promoters, and other creative professionals. We operate in the UK.

2. What we do (and don’t do)

  • SoloFlo is not an agent, promoter, or legal representative.

  • We provide tools for you to create and share booking flows, including contract templates, payment links, and reminders.

  • We are not responsible for ensuring a gig or event takes place, or that payments are made in full or on time by either party.

  • Any agreement made between you and another party using SoloFlo is solely between you and them.

3. Beta service disclaimer

SoloFlo is currently in a beta testing phase. Features may change, break, or be removed without notice. While we aim for reliability, we do not guarantee uninterrupted access or error-free operation.

4. Eligibility

You must:

  • Be at least 18 years old.

  • Be legally able to enter into contracts.

  • Provide accurate information in your booking flows.

5. Your responsibilities

You agree to:

  • Use SoloFlo only for lawful purposes.

  • Ensure that any fees, deposits, and payment details you enter are accurate and agreed between parties before sending.

  • Comply with local tax and reporting requirements for any payments you receive.

6. Payments

  • Payments, if collected through our platform, are processed by third-party providers such as Stripe.

  • Fees for using SoloFlo are as displayed on our Pricing page.

  • We are not responsible for any disputes or chargebacks between you and other parties.

6A. Fair usage

SoloFlo pricing is designed for reasonable, good-faith use of the Service.

We reserve the right to apply reasonable usage limits to prevent misuse, abuse, or usage that is significantly outside normal or intended patterns.

In rare cases where usage is deemed excessive or unreasonable (for example, an unusually high volume of booking requests generated through automated or repetitive means), we may:

  • Temporarily limit or suspend access to certain features

  • Contact you to discuss alternative pricing or usage arrangements

  • Require an upgrade to a different pricing tier, where available

We will always aim to act fairly and proportionately, and will not take action without first attempting to contact you where reasonable.

7. Liability

To the maximum extent permitted by law:

  • We exclude all warranties, whether express or implied.

  • We are not liable for any loss of income, business, data, or goodwill arising from your use of SoloFlo.

  • Our total liability to you will never exceed the total fees you paid to SoloFlo in the 3 months prior to a claim.

8. Intellectual property

The SoloFlo name, logo, and platform design are owned by us. You may not copy, reproduce, or use them without our written consent.

9. Termination

We may suspend or terminate your access to the Service if you breach these Terms or misuse the platform.

10. Changes to these Terms

We may update these Terms at any time. Updated versions will be posted on our website, and your continued use of SoloFlo means you accept the changes.

11. Contact us

For questions about these Terms, please Contact Us