The booking has been cancelled

Cancellations happen — but how they're handled depends on whether you have a signed contract and whether a deposit was paid.

Your contract should specify cancellation terms. Check your booking terms in SoloFlo. If you included a cancellation clause (for example, “deposit is non-refundable within 30 days of the event”), the promoter may be liable for that amount even if the event doesn't go ahead.

If the promoter is requesting a refund of the deposit and your contract says otherwise, you are within your rights to retain it — but seek legal advice if they dispute this.

Your contract is still legally binding. If the promoter cancels, you may be able to claim the agreed fee or a portion of it depending on your cancellation terms. This would need to be pursued outside of SoloFlo — via direct negotiation, a solicitor, or small claims court.

This is the hardest situation. Without a signed agreement, proving the terms of the booking is much more difficult. This is exactly why SoloFlo recommends always securing a signed contract and deposit before confirming any booking.

• —Document everything — save all correspondence, the SoloFlo booking record, any signed contracts and payment records
• —Check your contract cancellation clause
• —Contact the promoter in writing to confirm the cancellation and reference the agreed terms
• —Seek independent legal advice if the amount is significant

SoloFlo cannot process refunds on behalf of promoters, enforce cancellation terms, or intervene in disputes. We can provide your booking documentation to assist you — contact hello@soloflo.co if you need a record of your booking history.